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WhatsApp with more than 2 billion active users across 180 countries has emerged as a go-to global application for customers. Given this, businesses today have WhatsApp at the center of their CX transformation strategy to scale their communication and reach customers with ease.

WhatsApp offers you rich conversational features to help you reach more customers, in a personalized way. Businesses of every size can now leverage WhatsApp as a crucial element of their customer service, commerce, sales, and marketing strategies. It provides you with quick access to your customers on a platform they’re already comfortable with.

Join us for the upcoming webinar where we explore

● How WhatsApp is transforming the business landscape in Africa
● Seamlessly enabling customer interactions with WhatsApp business
● Powering the end-to-end Customer Journey right from purchase to support
● Deliver 24*7 Omnichannel Support to reduce support costs while increasing CSAT
Wed, Feb 23, 2022 · 3:30 PM
Duration: 2 hours
Who can attend
Dial-in available? (listen only)
Not available.
  • 3pm - 3:10 pm : Introduction to Topic and Panel speakers by CIO Africa
  • 3:10 pm - 3:45 pm : Panel Discussion - Transform your customer experience strategy with WhatsApp
  • 3:45 pm - 3:55 pm - Audience Q&A
  • 3:55pm - 4:00 pm - Closing note

Hosted By dx⁵ (formerly CIO Africa)

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