Telehealth is becoming the new normal in healthcare. 88% of patients who used telehealth for the first time during COVID-19 say they'd use it again. The convenience is indisputable, especially in a global pandemic. "Telehealth" is a broad term, but it often consists of a one-time video link in which the patient and provider don't know each other and will never speak again, which makes sense in some situations, but not necessarily for the management of complex, long-term conditions.

There is another model: relationship-based telehealth. Registered Nurse and Certified Diabetes Educator Angie Stevens and her patient, Glenn DeJulio, have experienced it first hand. Angie and Glenn used telehealth for nearly a decade as part of a program with a major health system. In the model they used, remote connections were augmented with ongoing real-time data streams from devices and wearables to help clinicians (and patients) to see the big picture of an individual's health and intervene when medically needed - or just to let the patient know that somebody cares.

What kinds of results was Angie seeing with Glenn and other patients who were managing hypertension, diabetes, and related conditions as far back as 2013 - long before telehealth was widespread? Here are a few examples:
• 55% of patients were able to eliminate one or more hypertension meds within 9 months of completing the program
• 81% of patients achieved normal blood pressure within 3 months, with no office visits
• 93% of patients reported a high or very high quality of "patient experience"

Perhaps most important, 100% of patients would recommend the program - and this model of relationship-based, data-driven care - to a family member or friend. But Glenn says it better: "I don't ever want to go back to the way it was - this really is a special type of care."

After a moderated conversation, we'll open the floor for live video questions from the community. We hope to see you Thursday!

This webinar is part of a series called, “Health IRL: A Collaborative Health Conversation.” Learn more about this initiative and watch past sessions here:
  • How telehealth can strengthen both health and human relationships
  • The impact of ongoing relationships on health habits and behaviors
  • How coaches, nurses, and other caregivers can collaborate with doctors to optimize each others' skill sets and save time
  • Relationship-based telehealth in a pandemic
  • 1588592643-e606e72f7f9337a6
    Angie Stevens
    Registered Nurse and Certified Diabetes Educator
  • 1588599097-53870ce4fa505317
    Glenn deJulio
    Telehealth patient