U.S. online grocery sales related to delivery and pickup services continued to grow, although at a slower rate, during June as even more retailers and capacity came online to support the sustained demand for this way of shopping. These two factors suggest that acceptability will become the core growth driver as the availability and attractiveness of services like these become table stakes.
The Brick Meets Click/Mercatus Grocery Shopping Survey, conducted at the end of June 2020, in combination with other research from Brick Meets Click, documents how online grocery shopping has grown to new levels as the competitive landscape continues to evolve.
Get the latest insights and hear perspectives from Brick Meets Click and Mercatus about where and how retailers can thrive by improving elements of the customer experience.
Chief Architect & Co-Founder, Brick Meets Click
Bill is recognized as one of the retail food industry’s preeminent advisors, who’s been involved in research and consulting for several decades with a concentration on the new issues and developments impacting this business. He, and his team, provide thought leadership and support that help organizations successfully navigate the changing food retail landscape and leverage disruptive business innovations.
Partner, Brick Meets Click
David leads Brick Meets Click’s consumer research, retailer benchmarking, and market forecasting programs while also working closely with grocers to improve results flowing from their omnichannel strategies. He’s the author of the 3 A’s growth framework that examines how shoppers and the markets are evolving relative to online grocery shopping while also serving as the basis of scoring how seamless shopping experiences are for specific retailers and/or services.
President & Chief Executive Officer
Sylvain is a recognized thought leader in grocery retail technology with 20 years of executive-level experience, pushing the boundaries in specialty areas such as mobile commerce, web technology, in-store operations, and Software as a Service (SaaS) architecture. In addition to his executive responsibilities, Sylvain hosts the Digital Grocer podcast and a recent recipient of 2019's Grocery Game Changer by the editors of Winsight Grocery Business magazine and named a Top 10 Influential in Retail 2020 by Retail Info Systems.