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This session is open to the public and is based on on-going and recent research completed by Brick Meets Click 2020 and sponsored by Mercatus.

The 60-minute session examines how the US online market has changed during August 2020 versus a year ago and since COVID-19 began disrupting the way we live and shop in mid-March.

Attendees will come away with a stronger understanding for how changes in the concern for the coronavirus are affecting buying behaviors and how online shopping experience are impacted as the demand begins to adjust to new levels.
Chief Architect & Co-Founder, Brick Meets Click
Bill is recognized as one of the retail food industry’s preeminent advisors, who’s been involved in research and consulting for several decades with a concentration on the new issues and developments impacting this business. He, and his team, provide thought leadership and support that help organizations successfully navigate the changing food retail landscape and leverage disruptive business innovations.
Partner, Brick Meets Click
David leads Brick Meets Click’s consumer research, retailer benchmarking, and market forecasting programs while also working closely with grocers to improve results flowing from their omnichannel strategies. He’s the author of the 3 A’s growth framework that examines how shoppers and the markets are evolving relative to online grocery shopping while also serving as the basis of scoring how seamless shopping experiences are for specific retailers and/or services.
President & Chief Executive Officer
Sylvain is a recognized thought leader in grocery retail technology with 20 years of executive-level experience, pushing the boundaries in specialty areas such as mobile commerce, web technology, in-store operations, and Software as a Service (SaaS) architecture. In addition to his executive responsibilities, Sylvain hosts the Digital Grocer podcast and a recent recipient of 2019's Grocery Game Changer by the editors of Winsight Grocery Business magazine and named a Top 10 Influential in Retail 2020 by Retail Info Systems.