Webinar: Welcome to Aptean Respond by Consumer Bankers Association

About This Webinar

Aptean Respond is a world-class case and complaint management platform, which was designed, right out of the box, for the financial services industry and their unique regulatory obligations. Our solution provides accurate data for the Consumer Financial Protection Bureau (CFPB) and California Consumer Protection Act (CCPA). Respond is so deeply aligned with the needs of financial services, the UK’s Financial Conduct Authority (FCA) is a client.

Through configurable workflows and user-friendly dashboards, Aptean Respond empowers your team to provide an outstanding customer experience by:

• Improving customer interactions
• Accelerating complaint resolution
• Capturing actionable insights

To learn more about how our platform supports every role in your customer service team, and keeps your complaints management and case handling up to date with the latest regulations, visit our website today.

Martin Canwell

Solutions Consultant

With nearly 20 years of Financial Services experience, Martin combines his operational industry
knowledge with Respond’s software capability to work with our customers and drive Complaints
Excellence within their organizations

Sara Edwards

Account Representative

Sara Edwards works in account development at Aptean. She is based out
of Atlanta, GA. Her primary focus is helping companies in the financial services industry boost customer service by
understanding and improving the customer complaint journey.

Graham Keen

Account Representative

Graham is an Account Representative based in Northampton in the heart of England. He has 20 years’ experience in the IT industry with a background in disaster recovery, collaboration and business continuity at IBM, Cisco and Dell EMC.