Join experts from Microsoft and Nexthink as they discuss internal best practices for extending your company's hardware refresh cycle - without negatively affecting end user experience.
The typical time-based refresh cycle for hardware such as laptops can lead to employees complaining that their computer is 'not up to the task'.
'I need a faster computer' is a common complaint but the real need is often hard to quantify.
On top of this, the global chip shortage has led to lead times of 6 - 9 months on popular business-spec laptops; stretching timescales and flooding the service desk with support tickets from frustrated users.
All of these problems can be avoided by moving away from the default three year cycle and towards the measured, metric-driven approach explained in this webinar.
Replace devices based on poor employee experience and not device age
Identify and prioritize devices suitable for component updates to extend the life and usability with a disk upgrade, memory upgrade, or both
Augment traditional hardware plans with data-driven insights in addition to manufacturer guidelines and warranties
Senior Director, Solution Consulting, Europe at Nexthink
Marc Frentzel leads Nexthink’s pre-sales organization of solution consultants in Europe and META region. In this role, he helps customers to improve the digital experience of their end users and to accelerate the adoption of digital capabilities, and supports partners to develop their sales and deployment of Nexthink solutions and portfolio. Prior to joining Nexthink mid-2020, he worked at VMware for the former 7 years, after more than 15 years at Cisco. He held various roles at these organizations, including solutions engineering director for South EMEA and strategic opportunities director for large projects with top French customers. He thus brings decades of experience to Nexthink in a period of digital transformation and increased focus on employee experience in all companies.
Device Sustainability Specialist at Microsoft
Ola Fagerström has been with Microsoft for the past 10 years and is a device sustainabilty specialist. He currently is the time zone lead for the Microsoft Sustainability community. With over 20 years of experience in IT, Ola is the crator of Carbon Emissions Estimator for devices.