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WEBINAR DETAILS
  • When
  • About
    Buckle up!

    This new webinar is for service advisors and service managers who want to implement a process that is proven to deliver customer retention and profitability.
    The four modules include the service drive opportunity, customer reception, inspection and recommendation, and active delivery.

    Attendees will learn:
    • An effective meet and greet
    • A proper walkaround and write-up
    • How to set customer expectations
    • The R.I.M. Process
    • A status update strategy
    • A customer-focused active delivery

    Instructor:
    Mike “Mikey B” Bauer BG Field Trainer and Lead BGU Instructor 44 years in the automotive industry

    Who should you invite?
    • Service Advisor
    • Service Manager
    • Fixed Operations Director

    Join Mike Bauer on this journey of learning an effective service drive process that focuses on customer retention and shop profitability.

    Schedule:
    10:00–10:30 a.m. Opportunity
    10:30–10:35 a.m. Break
    10:35–11:40 a.m. Customer Reception
    11:40–10:45 a.m. Break
    11:45–12:22 p.m. Inspection and Recommendation
    12:22-12:40 p.m. Active Delivery
    12:40 p.m. End of Webinar

    Register Now!

  • Duration
    2 hours 45 minutes
  • Price
    Free
  • Language
    English
  • OPEN TO
    Anyone with the event link can attend
  • Dial-in Number
    Please register for this Webinar to view the dial-in info.
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