This new webinar is for service advisors and service managers who want to implement a process that is proven to deliver customer retention and profitability.
The four modules include the service drive opportunity, customer reception, inspection and recommendation, and active delivery.
Attendees will learn:
• An effective meet and greet
• A proper walkaround and write-up
• How to set customer expectations
• The R.I.M. Process
• A status update strategy
• A customer-focused active delivery
Mike “Mikey B” Bauer BG Field Trainer and Lead BGU Instructor 44 years in the automotive industry
Who should you invite?
• Service Advisor
• Service Manager
• Fixed Operations Director
Join Mike Bauer on this journey of learning an effective service drive process that focuses on customer retention and shop profitability.
10:00–10:30 a.m. Opportunity
10:30–10:35 a.m. Break
10:35–11:40 a.m. Customer Reception
11:40–10:45 a.m. Break
11:45–12:22 p.m. Inspection and Recommendation
12:22-12:40 p.m. Active Delivery
12:40 p.m. End of Webinar
Anyone with the event link can attend
Please register for this Webinar to view the dial-in info.