About
Innovation is reshaping every aspect of the UK's motor retail industry. From AI-powered customer engagement and digital retailing to automation, data analytics and smarter aftersales processes, dealers are embracing new technologies to improve efficiency, profitability and the customer experience.

This webinar brings together industry experts to explore the latest innovations transforming dealerships today. Discover practical solutions, hear real-world success stories, and gain valuable insights into the technologies and strategies that will help dealer groups adapt, compete and thrive in an increasingly digital marketplace.
When
Thursday, September 24, 2026 · 2:00 p.m. London (GMT +1:00)
Presenters
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Bauer Media
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Tim Rose
Editor, AM
An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalists (NCTJ)

As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
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David Hawksworth
Customer Engagement Director, Auto Trader
David joined Autotrader in 2015 as an Account Director for some of Autotrader's largest customers, before taking on the responsibility for leading sales teams in 2016. Today David is focussed on enabling Autotrader's customer facing teams and retailers to explore and employ the vast amounts of data and insights Autotrader has to offer, helping customers leverage this to identify, investigate and improve their overall performance both online and offline.
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Chris Porter
CEO and founder, Nexbotix
Chris Porter is CEO and founder of Nexbotix, where he's spent 20+ years focused on how technology solves real business problems. Since founding Nexbotix, he's built AI and automation solutions trusted by leading UK automotive groups including Arnold Clark and Mon Motors - saving thousands of hours and eliminating manual processing errors, not through software alone, but measurable results.
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Jacqui Barker
VP Global Strategy and Engagement, Keyloop
Jacqui Barker is VP Global Strategy and Engagement at Keyloop. She joined in March 2022 to run the global OEM Brand Director team, and now leads the strategic engagement agenda for Keyloop globally.

Jacqui has spent 33 years in automotive, the last 20 of them working with OEMs across media and research, digital audience, fintech and automotive eCommerce. Her focus is on how OEMs and their retail networks navigate digital transformation beyond the core DMS landscape, and on the API-driven strategy that connects and integrates Keyloop's retail functionality into the OEM ecosystem.

She is also host of the Drivetime podcast, has a global network of automotive contacts spanning manufacturers, retailers and technology partners, and is a passionate advocate for women in the industry.
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Thomas Orthgiess
Cazoo
Thomas was appointed as Chief Product Officer in 2026 having amassed considerable senior-level experience in the sector. He joined from La Centrale, one of France’s leading automotive marketplaces, where he was CPO. Previously he was Head of Consumer Core at mobile.de, Germany’s biggest online vehicle marketplace.
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Nicholas Malcolm
CEO & Partner, Autoflows
Nicholas Malcolm is CEO & Partner at Autoflows, the agentic aftersales platform used by 1,500+ dealerships across 15+ European markets. He leads strategy and client growth with a focus on aftersales profitability, helping dealer groups turn retention into revenue.
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