AccountingWEB Intelligence Account Management webinar: The findings

When it comes to accounting software and its users, what makes a strong relationship? How do vendors make their customers feel supported? Do users understand how to get help? Is there a difference between how small and large firms perceive the vendor-customer relationship? And what barriers prevent customers from experiencing good service levels?

In this AccountingWEB Intelligence research, we discuss the views of a range of accounting professionals and will use this webinar to explore some of the headline themes that have emerged from the data.

Joining AccountingWEB’s technology editor Tom Herbert and AccountingWEB Intelligence executive producer Richard Sergeant are two accounting professionals who talk through their responses to the key research findings and provide insights and examples based on their real-life experiences.

This webinar will seek to add colour and perspective to the findings including:

• How well do accounting customers feel they are treated at different points along the customer journey?
• Is there a difference between how small and large firms perceive the vendor-customer relationship?
• How long does it take to get the best value from new software?
• What strategies can vendors use to break down barriers to good customer service?
• Do accounting customers understand the different job titles used by vendor support staff?
• Does it matter if the software is customer-facing or designed for internal use?

Register to watch on demand today!