About
Join Phyllis S. Quinlan, PhD, RN, NPD-BC, President/CEO of MFW Consultants to Professionals, as she shares her insights on one of the more pressing challenges for leaders in the 21st Century: managing change in the face of persistent uncertainty. Today's leaders must adopt an agile, flexible mindset to be prepared to address the ever-changing events in today's world. Change management is an essential skill for any leader in healthcare. However, how do you support a change-weary staff as they try to respond to the need to adjust their practice and modify systems without creating cynicism and weakening morale? This session will provide a frank discussion and present practical approaches to building staff fortitude in an unpredictable, ever-changing industry.

60-minutes
When
Wednesday, August 27, 2025 · 12:00 p.m. Eastern Time (US & Canada) (GMT -4:00)
Presenters
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Carrie Shapiro, CMP
Senior Conference Manager
Carrie Shapiro, CMP is the Senior Conference Manager for the OR Manager Conference and OR Business Management Conference. She has more than 25 years of experience in business-to-business media organizing trade shows, conferences and industry events.
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Dr. Phyllis Quinlan
President, MFW Consultants
President of MFW Consultants & a successful nurse entrepreneur, Phyllis is a healthcare consultant and has practiced as a Legal Nurse Consultant specializing in defense since 2004. During her nursing career, Phyllis has held positions in clinical, education & administrative positions in a variety of practice venues.

She is a Certified Professional Coach by the International Coaching Federation and is a Fellow of the Institute of Coaching. Phyllis uses the tools of emotional intelligence, applied positive psychology, and character strength building when working with her clients.

She was invited to be the career coach for the American Nurses Association-New York State Chapter in 2021 and has lectured extensively across the USA & Canada on subjects including but not limited to resilience, professionalism, leadership development, and creating and sustaining healthy work environments.

She has published several articles, is active on social media and is often featured on professional webinars. She is the author of Rediscover the Joy of Being A Nurse: A Holistic Approach to Recovery from Compassion Fatigue and Bringing Shadow Behavior Into the Light of Day: Effectively Assessing & Managing Bullying and Incivility in Healthcare.
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