Educating and coaching patients both before and after surgery has been shown to reduce same-day cancellations, length of stay, postoperative complications and readmissions, and referrals to skilled nursing facilities. Organizations can realize significant revenue gains and cost reduction by using secure messaging protocols to engage patients in achieving good outcomes. Attend this webinar to learn how focusing on patient engagement can help improve return on investment (ROI). Clinicians from leading healthcare organizations will present case studies illustrating the patient engagement ROI associated with Enhanced Recovery After Surgery and Perioperative Surgical Home programs.
  • Describe how patient engagement initiatives are successful in reducing cancellations, readmissions, length of stay, and other clinical, financial, and operational metrics.
  • Discuss the use of an ROI model to calculate revenue and cost savings based on current case volume and procedure-specific outcomes data.
  • Discuss patient engagement ROI and its role in Enhanced Recovery After Surgery and Perioperative Surgical Home programs.
Carlene Anteau, MS, RN
Carlene Anteau, MS, RN, is a former critical care nurse leader and currently serves as a marketing executive for Twistle, a patient engagement software company.
Tom Burton, PT
Tom Burton, PT, is the Director of Operations for Orthopedics and Neurosciences at Providence Saint Joseph Health’s Southern California Region.
Flo Kiokemeister, RN, MS
Flo Kiokemeister, RN, MS, is the Surgical Quality and Informatics Nurse Coordinator and Project Manager for the Perioperative Surgical Home at Advocate Lutheran General Hospital in Chicago, Illinois.
Sharon Van Wicklin, PhD, RN, CNOR, CRNFA(E), CPSN-R, PLNC, FAAN, ISPAN-F
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