Webinar: The powerful customer engagement use cases of generative AI by VentureBeat

The powerful customer engagement use cases of generative AI

About

Large language models, the foundation of generative AI, are transforming online customer communications, delivering intelligent, scalable, human-like interactions – from personalized support to smart assistance and effective sales pitches. This cutting-edge technology is reshaping how businesses can engage with customers and prospects, elevate their customer experience at scale and drive growth.

Join this VB Spotlight event to dive into the transformative potential of generative AI. Discover groundbreaking use cases across industries that strengthen connections, enhance personalization, and increase operational efficiency. We’ll explore what's possible now to the ways generative AI can evolve to help companies across industries build stronger connections, enhance personalization and streamline operations.

You’ll come away with a comprehensive understanding of potential challenges and solutions, while acquiring actionable insights to empower your organization’s generative AI strategy.

on-demand webinar

Agenda

How generative AI is leveling the playing field for customer engagement
How different industries can harness the power of generative and conversational AI
Potential challenges and solutions with large language models
A vision of the future powered by generative AI

Presenters

Irfan Ganchi

Chief Product Officer, Oportun

As Chief Product Officer, Irfan leads the team in driving Oportun’s product vision and strategy to deliver value to Oportun members. Previously, he led Meta’s ecosystem growth & marketplace teams and developed his expertise through leadership roles at Uber and Amazon. He earned a master’s degree in management science and engineering from MIT and a bachelor’s degree in engineering from Osmania University.

Jon Noronha

Co-founder, Gamma

Jon Noronha is the founder and head of product at Gamma, where he's creating a new medium for presenting ideas. Gamma allows anyone to generate a presentation, document, or webpage in minutes using AI, just by writing a topic or pasting an outline. Before starting Gamma, Jon was the VP of Product at Optimizely, where he helped companies integrate rapid experimentation into their product development process.

Shailesh Nalawadi

Head of Product, Sendbird

Shailesh is a Product Leader and Entrepreneur that has built consumer internet products with a particular focus on geo, local, and mobile areas. Currently, he is the Head of Product at Sendbird. Prior to this, Shailesh was the Head of Firebase Growth Products at Google, responsible for developer-facing products that help mobile developers understand user behavior and improve user engagement. Moreover, he earned a Master's degree in Computer Science and Engineering from the University of Michigan and an MBA from the University of Chicago.

Chad Oda

Moderator, VentureBeat

Chad is an entrepreneur and GTM leader who consults Fortune 500 companies such as Microsoft and CVS Health on Conversational AI and Workflow Automation. He also advises Chatbot Summit, one of the leading global Conversational AI and Generative AI conferences.

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