Tech integration and innovation was meant to be the bridge between the community and the health care system. Instead, it has the potential to actually diminish or harm health prospects for the vulnerable, the underserved, and the marginalized. Barriers like broadband access, digital literacy, language fluency, physical disabilities and more simply shut many out of the health care system.

To close that digital divide, it’s urgent for leaders in the health care industry to spearhead efforts to close the gaps in health care access, break down barriers to care, and leverage tech innovation to accommodate all of the consumers they serve.

In this webinar, you’ll learn about the root causes of digital inequity. You’ll hear why improving health literacy and digital access is a win for both patients and health organizations, and how to rebuild customer trust. Plus, you’ll walk away with actional insights, and a plan to identify and eliminate the specific digital challenges your customers face.

Presented by VentureBeat x Optum.
  • How to build a data-driven map that identifies the health literacy, digital access and social determinants that impact digital engagement and outcomes
  • How to align your efforts with the cultural, social and economic environments experienced by the people you serve
  • Ideas for addressing the root causes that create barriers to health— and where simple digital solutions can close gaps
  • How to offer simple choices to ensure a consumer’s digital experience is consistent across the health journey
Duncan Greenberg
VP of Product, Oscar Health
Duncan Greenberg is a Vice President of Product, Care & Coverage Experience at Oscar
Health. He oversees the company’s digital member experience and technology efforts related to
customer service, telemedicine, and population health. He played a leading role in developing
and launching Oscar’s Virtual Primary Care offering.

Before joining Oscar in 2017, Duncan was the VP of Product at Signpost, an automated
marketing technology company backed by Spark Capital and Google Ventures. Prior to
Signpost, he held a series of product roles at early stage start-ups. He started his career as a
reporter at Forbes Magazine where he co-edited their flagship Forbes 400 issue.

Duncan earned his BA in English at Yale University and his MBA from Columbia Business
Michael Thompson
VP, Chief of Staff, Systems improvement, Bassett Healthcare Network
As the Vice President, Chief of Staff, Systems Improvement, Michael partners with administrative and medical staff leadership to develop and implement systems to manage strategic performance improvement plans for all entities across Bassett Healthcare Network. He works collaboratively with network staff and leaders to leverage cultural systems to accelerate improvement initiatives, and partners to drive quality, safety, experience, and access priorities. Michael serves as the performance delivery manager and analytics lead for the Optum Insights/Bassett market performance partnership, leads and oversees the development of key process standard work and integrates improvement and change management principles across the Bassett network. Prior to arriving at Bassett, Michael spent five years at INTEGRIS in Oklahoma City in a variety of roles – most recently vice president for provider services. Prior to working for INTEGRIS, Michael spent 10 years with the U.S. Postal Service in a variety of industrial engineering and leadership positions.

Education: MS in industrial and systems engineering and a master's in business administration. He is a Lean Six Sigma Black Belt and has extensive experience in lean methodology and system design.

John Li
Senior Director, Clinical Analytics and Product Solutions, OptumInsight
John has worked in the healthcare field for over 15 years. He has held several different positions in Optum, currently leading the Clinical Analytics and Product Solutions group. In this role he oversees the team that develops methods and clinical components sitting in Symmetry and Impact Pro. These products provide various tools for clients to apply spanning predictive models to quality measures.

Prior to this position he had worked in Optum International. There he led the analytics group, primarily focused on the Brazilian market. During that time, the group developed IPG, an analytic product to group inpatient admissions. IPG is still currently being used by AMIL and other companies in Brazil to help analyze inpatient costs.

Before joining Optum John worked in the public sector in academic research and working for the U.S. Centers for Disease Control. He has also lived abroad in Ecuador working in public health. He has first authored several articles in relation to modeling techniques and predicting disease.

John received his Phd in Epidemiology from the University of Minnesota, Masters in public health from Tulane University and a bachelors degree from University of California Berkeley.
Tushar Mehrotra
SVP of Data & Analytics, OptumInsight
Tushar Mehrotra is SVP of data & analytics for OptumInsight. In his role he oversees product, services, and data asset and platform strategy across markets, and is responsible for driving the vision and direction for the organization encompassing data scientists, actuaries, engineers, product leaders, and medical informatics teams. He is responsible for building GTM and end-to-end analytics solutions, across AI/ML, Social Determinants of Health and Health Equity, Population Health and VBC, Inpatient and Quality domains. Tushar is also accountable for growth, solutioning/design, and delivery for analytics as part of Optum’s Market Performance Partnerships.

Prior to joining Optum, Mehrotra spent seven years at McKinsey & Company in Washington, D.C. He was one of the core leaders in the North America Digital and Analytics practice for health care. He has published articles on health care digital and analytics topics and has served on panels and roundtables with leaders in the industry.

Mehrotra earned his Bachelor of Science from the University of Illinois at Urbana-Champaign in electrical engineering, and an MBA from the Wharton School at the University of Pennsylvania in strategic management and finance.
Art Cole
Moderator, VentureBeat
Arthur Cole is a technology journalist and enthusiast who has been covering the high-tech industry for more than 30 years. His contributions appear regularly in numerous industry trade publications as well as on the pages of vendors in the server, storage, networking and cloud industries.
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