Melbourne - Australia’s Most Surprising Destination for Families

Kiran is Chief Strategy Officer for ANZCRO – Australia & New Zealand DMC

ANZCRO is a leading DMC into Australia & New Zealand with 30 years of experience and 80 staff in offices in Australia and New Zealand. ANZCRO specialises in meticulous customization – developing itineraries based on a brief on the profile of the clients. ANZCRO’s core competitive advantage is our product range – we have 40,000 products contracted from close to 5,000 suppliers in Australia & New Zealand. Products include – accommodation (boutique, serviced apartments, hotels, farm stays, luxury lodges), transfers, tours, trips, activities, attractions, walks & hikes, cycle & e-bite trips, rail, ferries, car and campervan rentals, internal flights, etc. Currently our reservations team are responding to requests for customised itinerary and quotes with a turnaround time of 1-2 business days.

ANZCRO are members of USTOA, ASTA, IATA, ATEC and NZTEC. ANZCRO was awarded the ‘Most Outstanding Wholesaler’ at the Australian National Travel Industry Awards in Dec 2023. ANZCRO was awarded Two Magellan 2024 Gold Awards for our website, digital brochures, and Travel Advisor resources hub. ANZCRO has been appointed as the preferred supplier for Australia & New Zealand by Delta Vacations, Ensemble, CCRA, Travel Edge, PATS, Flight Centre Independents, Montecito Village Travel, Legato, WorldVia/Travel Quest, and FORA network.

Kristen Malaby Neer is Regional Manager for the Americas at Visit Victoria, where she leads efforts to promote Victoria and Melbourne as compelling travel destinations across the U.S. and Canadian markets. With extensive experience in tourism and destination marketing, she champions Melbourne’s creativity, inclusivity and diverse experiences, helping travel partners and communities connect with the state’s unique offerings

Local Way Tours is Melbourne’s premium small-group tour operator, offering daily guided adventures that showcase Victoria’s best experiences in wine, wildlife, wellness and local culture. Tours range from scenic coastal and wildlife journeys to food, laneway and city highlights, all led by engaging local guides with comfort and sustainability at the forefront.

Sporting Capital Tours in Melbourne offers immersive small-group experiences through the city’s legendary sports precinct, celebrating its rich athletic culture and history. Walk from the CBD along the Yarra River to iconic venues like the MCG, Australian Open tennis complex and Olympic precinct with expert local guides. Tours include behind-the-scenes stadium access, museum visits and unique gameday experiences, perfect for sports-loving travellers.

Waterbikes Australia offers a fun, eco-friendly way to explore Melbourne’s iconic Yarra River on pedal-powered water bikes. Guided tours (60–90 min) glide past city landmarks like Federation Square, Flinders Street Station and Southbank, giving visitors a unique riverside perspective. Suitable for all ages and fitness levels, it’s a memorable outdoor experience.

Kelly Miller is the Business Development Manager (North America) for ANZCRO DMC, playing a key role in driving sales and partnerships across the U.S. and Canadian travel markets. In this role, Kelly connects North American travel advisors with ANZCRO’s expansive portfolio of Australia, New Zealand and South Pacific travel products and expert support, helping advisors design tailored itineraries and sell unique experiences. As part of the ANZCRO team — a long-established DMC with deep destination knowledge and thousands of products — Kelly focuses on empowering North American Advisors with destination insights, marketing tools and seamless booking solutions to grow their business