The Human-Agentic Workflow: Who Owns the Future of Work?

The workforce has already changed. The org chart hasn’t.

Employees, contractors, contingent talent, and AI agents are now working side by side. Yet no single role owns the structure, reporting lines, or handoffs between humans and machines. Employees are absorbing unprecedented levels of change, while silos between teams, functions, and departments continue to slow progress.

Two leaders are tackling this challenge from complementary perspectives. Kelley Steven-Waiss, CEO of Novaworks and a former CHRO, has defined the emerging Chief Work Officer, the executive accountable for redesigning organizational structures and jobs around a human-and-agent workforce.

Dave Wright, Chief Innovation Officer at ServiceNow and co-author of *Infinite*, brings the Chief Workflow Officer perspective: breaking down silos and making work not the org chart, the real unit of management.

One urgent problem. Two complementary perspectives. One conversation the C-suite can’t afford to miss.

Join Kelley and Dave, moderated by L. David Kingsley, to explore who should own the future of work in your organization and what leaders can do about it now.