The Importance of Data Segmentation In Service Desk Reporting

ABOUT THIS WEBINAR
In this webinar, we will cover the importance of data segmentation for improving and optimizing Service Desk management, including the review of how to apply data segmentation to common help desk metrics. We'll also provide a live demonstration of the concept in action.
  • Business & finance
  • Science & tech
AGENDA
  • Challenges with Service Desk Reporting
  • What is Data Segmentation?
  • Example Using TTC/MTTR
  • Case Study
  • Live Example
  • Q&A
ADDITIONAL INFO
  • Categories:
    • Business & finance
    • Science & tech
  • Duration: 1 hour
  • Price: Free
  • Language: English
  • Who can attend? Everyone
  • Dial-in available? (listen only): Yes.
  • Dial-in Number: Please register for this Webinar to view the dial-in info.
FEATURED PRESENTERS
  • 2314089-1533762754

    David Ferguson

    Founder, 5000fish, Inc.
    Founder and President of 5000fish, Inc. Helping Service Desk organization optimize performance by leveraging data analysis for over 21 years.
    Full Profile
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