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The Digital State of Convenience Stores 2021: Meeting Customers' Digital Expectations

Thu, Dec 10, 2020 · 1:00 PM · Central Time (US & Canada)
About This Webinar

This webinar is sponsored by our partners, Punchh and Hathway.

The convenience chain landscape has been more challenging than ever in 2020. The pandemic brought about some of the most epic shifts in customer behavior, causing a change in revenue mix and the need for c-stores to restrategize. To meet customers’ mobile-first lifestyles, convenience store chains are adopting new digital capabilities and fulfillment methods to deliver a quick and easy in-store and online shopping experience.

Join us on December 10 for an interactive conversation featuring insights firm, Incisiv, and partners, Punchh and Hathway. They will share key highlights from the 2020 Convenience Digital Maturity report that reviewed the digital capabilities of over 200 convenience chain banners.

In this webinar you’ll learn:

- What digital capabilities today’s consumers value and where convenience chains should focus their resources.

- The differentiating technologies that leading convenience chains are leveraging across the buying journey to drive customer loyalty and sales.

- Recommendations for less digitally mature convenience chains to ensure they can drive revenue and profitability in a digital-first environment.

Who can view: Everyone
Webinar Price: Free
Featured Presenters
Webinar hosting presenter
Co-Founder and CEO, Punchh
Shyam Rao is a Co-Founder and CEO of Punchh. Shyam earned a Bachelor of Science degree in computer engineering from the University of Toronto and an MBA from the University of Chicago.
Webinar hosting presenter
Co-Founder and CSMO, Hathway
As the CSMO and co-founder of Hathway, Kevin Rice uses his entrepreneurial spirit and drive to understand the digital landscape across the c-store, restaurant, retail and CPG industries. This skill allows him to solve real business problems for the large brands Hathway partners with while also helping him accelerate the company's growth. Kevin has been published in CMO.com and Chief Marketer and speaks around the country at digital marketing conferences.
Webinar hosting presenter
Co-Founder & Chief Customer Officer, Incisiv
Dave Weinand is the Co-Founder and Chief Customer Officer for Incisiv. He leads customer success and program development for Incisiv for both its’ retail and technology clients.

Prior to Incisiv, Weinand spent nine years at Edgell Communications/Ensemble IQ in various roles that included GM of the technology portfolio, publisher of RIS News and co-founder of EKN Research. He also previously led sales and product strategy for Retail Systems Alert Group.
Webinar hosting presenter
Editor, CSP
Jackson Lewis is the technology and services editor for CSP. Jackson joined data research firm Technomic in 2016 as an analyst for the convenience and grocery sectors. He moved to write exclusively for CSP in early 2017 during Winsight Media’s acquisition of Technomic. Since then, Jackson has focused his reporting on sources of disruption for convenience retail. He was among the first in the industry to visit Amazon’s smart corner shop, Amazon Go, and serves as a speaker at c-store industry events.
Hosted By
Winsight webinar platform hosts The Digital State of Convenience Stores 2021: Meeting Customers' Digital Expectations
Winsight delivers connections and intelligence to four of the fastest-growing verticals—convenience retailing, grocery businesses, restaurants and noncommercial foodservice—through broad and cutting-edge platforms. No company is better positioned to meet the food industry’s needs than Winsight.
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