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Reopening Post-COVID: Exploring the Role of Tech in the New Guest Experience

Thu, May 7, 2020 · 1:00 PM · Central Time (US & Canada)
About This Webinar

This webinar is sponsored by our partner SevenRooms

When COVID-19 hit the world, it shut down restaurants and bars, obliterated hotel occupancy rates and destroyed the global economy, fundamentally changing the way people interact with each other and within their communities. With our post-COVID-19 world ushering in a new, "hands-off" era in hospitality, it's more important than ever to think about how your business will adapt to balance the needs of a changed guest with long-term profitability.

From an increased focus on margins and increasing the value of every dollar to streamlined operations and improved marketing, join SevenRooms CEO Joel Montaniel & Wolfgang Puck Fine Dining Group CFO Michael Lubitz as they discuss four things you should consider as you build out a post-COVID-19 reopening strategy, including:

1. The importance of guest data: Why a direct strategy is crucial in enabling you to capture and leverage data across the guest journey to drive engagement across reservation, waitlist and delivery channels.

2. Leveraging technology for guest experiences: How you can use technology to improve data-driven guest experiences in light of social distancing best practices and likely reduced-capacity regulations in the near term.

3. Introducing operational changes: What you can do to help guests adjust to changing market dynamics, including navigating virtual waitlists, contactless payments, serverless ordering and more.

4. Improving marketing efforts: How a fully integrated guest experience platform can help you achieve your marketing goals while enabling you to do more with less staff and financial resources.

Who can view: Everyone
Webinar Price: Free
Featured Presenters
Webinar hosting presenter
Joel Montaniel is the CEO & Co-Founder of SevenRooms, a data-driven operations, marketing, and guest engagement platform that empowers hospitality operators to collect and leverage data to drive personalization across the guest journey, cultivate direct relationships with guests and deliver exceptional hospitality experiences. Prior to founding SevenRooms in 2011, Montaniel served as Chief of Staff at LivePerson, leading strategic, operational and cultural initiatives. He started his career at Credit Suisse within the Real Estate, Finance & Securitization Group. He graduated with a B.A. from Georgetown University.
Webinar hosting presenter
CFO at Wolfgang Puck Fine Dining Group
Michael Lubitz is the Chief Financial Officer at Wolfgang Puck Fine Dining Group. Over his 40+ year career, he has held CFO roles at companies including My Fit Foods, Hurrance AMT, RREMC Restaurants and ADF Companies. He received a B.S. in Accounting/Industrial Relations from Rider University.
Webinar hosting presenter Patricia Cobe
Senior Editor, Restaurant Business
Pat plans and executes the menu sections of Restaurant Business and FoodService Director, covering food and beverage trends, Menu R&D, profiles of chefs and restaurateurs and Technomic research. She also contributes to the digital content of both RB and FSD and is editor of two weekly e-newsletters, Recipe Report and On the Menu. Pat’s biweekly podcast, MenuFeed, covers a wide range of menu topics through interviews with chefs and operators.

Pat came to Winsight from Hearst, where she was an executive editor. She is the co-author of the Mompreneurs series of books as well as two cookbooks. She graduated from Cornell University and earned a Masters in Journalism from Boston University. She is active in several professional organizations, including Les Dames d’Escoffier and the International Foodservice Editorial Council (IFEC), and serves as a judge for the James Beard Media Awards.
Hosted By
Winsight webinar platform hosts Reopening Post-COVID: Exploring the Role of Tech in the New Guest Experience
Winsight delivers connections and intelligence to four of the fastest-growing verticals—convenience retailing, grocery businesses, restaurants and noncommercial foodservice—through broad and cutting-edge platforms. No company is better positioned to meet the food industry’s needs than Winsight.
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