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How to balance digital and in-restaurant customers

Mon, Dec 13, 2021 · 1:00 PM · Central Time (US & Canada)
About This Webinar

Sponsored by DoorDash

Operators are struggling to prioritize the new digital customers they gained during the pandemic with the in-restaurant customers coming back. This discussion will help restaurants determine how to balance competing demands between new and old.

Who can view: Everyone
Webinar Price: Free
Featured Presenters
Webinar hosting presenter Juan Martinez
Principal & Co-Founder
Juan Martinez is a 37 year industry veteran and currently Principal and Co-Founder of Profitality Labor Guru (PLG), an Industrial Engineering Consulting Company that helps brands optimize their investment to drive better unit economics. His experience spans to over 100 different concepts across all menu and service system offerings.

Prior to founding PLG, Juan spent 17 years in the Burger King system, where he was the Director of Research & Development, responsible to lead innovation in the area of menu, equipment and operations development.

Juan is a licensed Professional Engineer, with a Bachelor of Science in Industrial and Systems Engineering from Georgia Tech, and an MS in Engineering Management and PhD in Ergonomics from the University of Miami.

He is a Professional Member of Foodservice Consultants Society International (FCSI), and serves in their “Board of Trustees”. As an industry “thought leader” Juan frequently speaks at industry gatherings, and has written over 100 articles in foodservice and Industrial Engineering Journals, including a regular column in Foodservice Equipment & Supplies Magazine. Juan is also a Fellow at The Culinary Institute of America.
Webinar hosting presenter Jonathan D. Maze
Editor-in-Chief, Restaurant Business
Hosted By
Winsight webinar platform hosts How to balance digital and in-restaurant customers
Winsight delivers connections and intelligence to four of the fastest-growing verticals—convenience retailing, grocery businesses, restaurants and noncommercial foodservice—through broad and cutting-edge platforms. No company is better positioned to meet the food industry’s needs than Winsight.
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