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Elevating the Customer Experience through Digital and Touchless

Thu, Aug 13, 2020 · 1:00 PM · Central Time (US & Canada)
About This Webinar

As restaurants reopen and are exploring new ways to serve their customers safely, many operators are opting to add digital and touchless/contactless services to limit the interaction between customers and workers. While this is being done in an effort to protect both consumers and workers, some operators may be concerned about how this will impact the guest experience—will less interaction lead to poorer service, lower order accuracy or an overall less enjoyable experience for customers? The good news is that adding contactless options can actually enhance the guest experience—not take away from it.

Join Tavant, in partnership with Restaurant Business, on August 13th for a webinar to gain insights on how restaurants can enhance and elevate the guest experience while increasing safety, all by implementing digital and contactless technologies. Speakers will include industry leaders from Tavant, Newk’s Eatery and Chowly, and the conversation will be moderated by Peter Romeo. Topics covered will include the current challenges eateries are facing right now, including how to implement contactless service, as well as how to boost the guest experience in a touchless environment.

Who can view: Everyone
Webinar Price: Free
Featured Presenters
Webinar hosting presenter
Vice President, Digital, Tavant
With over two decades of experience in software engineering, Samya is an accomplished Digital leader with experience across Fortune 100 organizations in Consumer and Retail Technology Services. A recognized industry leader and a subject matter expert in Digital Customer Experience, Big Data, and Analytics, Samya has experience in working with products and partners, such as Salesforce, Adobe, AWS, and Microsoft.
Webinar hosting presenter
VP Information Technology, Newk's Eatery
Adam Karveller joined Newk’s in 2008 as Director of Information Technology. In this position Adam is responsible for managing all organization technologies, the Newk’s IT Department, providing technology support and training, and helping business operations utilize information systems to improve efficiency. Adam has over 20 years of experience in various positions in the Information Technology field and over 20 years of experience cumulative in foodservice segment. Adam received a Bachelor of Business Administration in Information Systems from New Mexico State University.
Webinar hosting presenter
Co-Founder & CEO, Chowly
Sterling Douglass is the CEO & Co-Founder of Chowly, a restaurant technology company that integrates third-party online ordering platforms with restaurants’ point of sale (POS) systems. Sterling is a natural at bringing people together, and his ability to develop and grow a team has enabled him to become a successful entrepreneur. With a focus on lean startups, and foundation in data analytics, Sterling takes challenges head on and doesn’t let any obstacle stand in his team’s way.
Webinar hosting presenter Peter Romeo
Editor at Large, Restaurant Business
Peter Romeo is director of digital content of the foodservice group of Winsight Media, with responsibility for the content of Restaurant Business and FoodService Director magazines, RestaurantBusinessOnline.com, and the Restaurant Leadership Conference. The multi-media job caps a 34-year career as a business journalist, including 28 years as a chain-restaurant specialist for such information channels as Nation’s Restaurant News, QSR magazine, and the website of the National Restaurant Association. Romeo’s columns during an earlier stint at Restaurant Business earned him two Jesse H. Neal Awards, business publishing’s equivalent of the Pulitzers. He graduated from New York University in 1979 with honors in history and journalism, and was inducted into Phi Beta Kappa. He resides in the New York City suburb of Port Washington with his wife, Holly Klokis; four rescued greyhounds; and four ne’er-do-well, slightly nervous cats.

Webinar hosting presenter Winsight
Winsight delivers connections and intelligence to four of the fastest-growing verticals—convenience retailing, grocery businesses, restaurants and noncommercial foodservice—through broad and cutting-edge platforms. No company is better positioned to meet the food industry’s needs than Winsight.
Hosted By
Winsight webinar platform hosts Elevating the Customer Experience through Digital and Touchless
Winsight delivers connections and intelligence to four of the fastest-growing verticals—convenience retailing, grocery businesses, restaurants and noncommercial foodservice—through broad and cutting-edge platforms. No company is better positioned to meet the food industry’s needs than Winsight.
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