Freshworks - Uncomplicate first, automate next: CIOs are now Simplifiers in Chief

When a service has many stakeholders and no owner, the customer becomes the coordinator. Freshworks' first-of-its-kind global research reveals organizations lose 6.8 hours per employee every week to this kind of friction.

Join Rob Johnson, Vice President, Global Solution Engineering at Freshworks, as he moderates a conversation with John Pitta, Senior Director at RingCentral, and Tom Fishburne, Founder and CEO of Marketoonist. Tune in as they discuss the IT complexity chaos, help break down what the research reveals, and what's working for organizations that've stopped paying the complexity tax.

What you'll walk away with:

- The real cost of “just one more tool” and why tools meant to simplify often become the problem
- What 6.8 hours of lost productivity actually looks like in your organization
- Lessons from organizations that broke free—what it takes to move from chaos to clarity