Webinar: Is AI-driven shopping putting retailers at risk? by The Paypers

Is AI-driven shopping putting retailers at risk?

About

The retail industry is evolving faster than ever, and with it come new challenges and opportunities. Generative AI and agentic shopping are reshaping consumer behavior, fraud tactics, and the payments ecosystem. How are you navigating these changes?

Join Jeff Otto, CMO of Riskified, and Kevin Luh, Partner at Deloitte, for an exclusive discussion designed to equip fraud and risk leaders with the insights and strategies needed to stay ahead.

When

Tuesday, December 2, 2025 · 4:00 p.m. Amsterdam (GMT +1:00)

Agenda

Exclusive research & data: Get access to new findings on AI-enabled fraud tactics, merchant experiences, and issuer bank challenges.
Agentic protocols unpacked: Understand how Google A2P, Visa VIC, and Stripe ACP are transforming secure commerce and what it means for your shop.
Actionable Strategies: Discover how to address liability shifts and mitigate emerging fraud risks, preparing your organization for the next wave of retail innovation.

Presenters

Jeff Otto

CMO at Riskified

Jeff Otto is the CMO of Riskified (NYSE: RSKD), a category leader in AI-powered fraud and risk intelligence that delivers predictable top-line growth and bottom-line profitability to leading ecommerce brands. Prior to Riskified, Jeff led the marketing department at Marqeta (Nasdaq: MQ), a global fintech. From 2014-2021, Jeff held various marketing leadership roles within Salesforce Industries. Earlier, Jeff worked in the technology divisions of Morgan Stanley and Merrill Lynch. Jeff holds an MBA from the University of Texas at Austin, and a BS in Information Sciences and Technology from Penn State University. He and his family live in Sonoma County, California.

Kevin Luh

Partner, Fraud Strategy and Transformation at Deloitte

Kevin Luh is a Partner, responsible for fraud strategy and transformation at Deloitte. With over a decade of experience in fraud management, payment risk, and financial crime advisory across financial services, retail and payment schemes, Kevin has supported clients across Canada, the US, and the EMEA regions. Through risk assessment, peer benchmarking, and current state review, Kevin has implemented customer-centric solutions to mitigate risk exposure, considering the latest regulatory environment and the client’s risk appetite. He has worked across the lifecycle of financial crimes from strategy and advisory, implementation of controls and technologies, to remediation.

Before joining Deloitte, Kevin held a product management role in IBM and several business development and technology architectural roles in SAS Institute, focusing on applying AI and machine learning for financial crimes programs.

Mélisande Mual

Publisher and Managing Director at The Paypers

Mélisande is the publisher and owner of The Paypers, the global leading source of news and intelligence for professionals in payments, fintech and digital commerce. Prior to The Paypers, Mélisande held several leadership positions in leading B2B Publisher (Wolters Kluwer) and Telecom (KPN) companies.

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