Increasing Underwriting Effectiveness with Artificial Intelligence and Machine Learning Technologies

Art Borden is the Vice President, Underwriting Process and Technology - Product Services for Commercial Lines at CNA, Art and his team are responsible for driving transformation strategy and capability delivery across multiple areas. Art has a demonstrated record of success derived from more than twenty years of experience assisting organizations align their Underwriting, Claims and Sales strategies with underlying process and technology delivery. This includes pricing and workflow applications based on predictive analytic foundations, enterprise Guidewire Policy Center policy administration, Salesforce.com as well as supporting digital strategies. He also has a rich background of providing strategic inputs to enterprise Roadmaps.

Keywords for Art - Product Management, Policy Administration, User Experience (UX), Machine Learning / AI, Predictive Analytics, Data Scientist, Transformation, Innovation, Executive Leadership, Trusted Advisor, Insurance, Insuretech.

Prior to joining CNA, Art served in multiple roles as leader, manager, and individual contributor within other national carriers – Zurich North America, Liberty Mutual, Kemper and CIGNA Special Risk.

Art holds both an MBA in Finance from Wayne State University and a BA in Psychology with a concentration in Economics from Kalamazoo College. He has also completed additional work in Artificial Intelligence (MIT), Project Management (Northwestern) and Web Commerce (DePaul).

Mike brings practical industry experience to the analyst role. As vice president of enterprise underwriting solutions at Zurich North America he led the evaluation of technology alternatives to support a new underwriting product development process. At Royal & Sun Alliance he held a number of leadership positions, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.

Mike has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).

Gary Kaplan is the Leader for AXA XL’s North America Construction unit. Gary joined the company in May 2010 to develop a new business unit solely dedicated to addressing the risk management needs of the Construction industry. Since joining, Gary has recruited a team of construction insurance, loss control and claims specialists, each with more than 20+ years of industry experience, and built the market leading North America Construction unit. He now leads a customer-centric team focused on building long-term relationships with contractors to clearly understand their changing business needs and to provide them with the innovative products and services to help them protect their profitability, maintain a competitive edge and improve safety on the jobsite.

Prior to his current position with AXA XL, Gary spent more than 20 years with Zurich North America Commercial, including several years as President of Construction. During his tenure at Zurich, Gary was responsible for North America Commercial's wide-ranging portfolio of operational transformation initiatives and driving the associated cultural and change management programs.

Gary’s professional career spans nearly 40 years primarily focused in underwriting management positions of Construction and Energy. Gary is a graduate of Northern Illinois University with a bachelor’s degree in Chemistry, holds a Construction Risk Insurance Specialist (CRIS) designation, and is also recognized for his dynamic presentations and articles on his Leadership, Planning and Execution Model, Relationship and Change Management, Communications, and the Fundamentals of Leading a Business Unit.

Harish Neelamana is cofounder and president for DataCubes. He is the creator and original architect of the d3 CORE™ decision science platform, which has enabled carriers to rapidly adopt new distribution models, digital customer experiences while gaining significant operating efficiencies. He has over 15 years of strategy and operations experience in the insurance industry, including stints at Zurich Insurance Group, Allstate and the Boston Consulting Group.