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Delivering Empathetic Customer Experiences in the Digital World

About This Webinar

The focus on increasing brand loyalty and creating value out of long-term relationships is leading many of the world’s most innovative brands straight to humanized AI. Digital People possess the emotional intelligence to deliver a more empathetic customer service experience, generate enriching digital content, and unlock elements of scale — all through a visual interface that reacts appropriately and interacts collaboratively.

Check out this webinar and learn how Digital People can provide data on your customer needs, preferences, and emotional states which then becomes a competitive advantage and value for your business.

Who can view: Everyone
Webinar Price: Free
Featured Presenters
Webinar hosting presenter
Senior Director, CX Strategy, Soul Machines
As Senior Director, CX Strategy of Soul Machines, David Armano brings decades of experience in customer experience, integrated marketing and digital transformation—together to help define and deploy the future of digital people. David believes that the business world is at a tipping point where digital experiences for customers and employees can, and will become more empathetic. These empathetic experiences will make digital interactions feel less transactional and more personal—meeting people where they are at, at any point in their journey.

Previously, David acted as Global Strategy Director at global communications marketing firm, Edelman where he helped rebuild Edelman Digital for the social customer, nearly doubling the practice size and revenues over a period of five years. David has traveled the globe speaking on the topics of social media marketing, digital transformation and the intersection of societal impact and business. As VP, Experience Design for digital agency Critical Mass, David led strategy for P&G Pamper’s Global Village, a community for young parents to connect with and inspire each other in a branded environment.

David has also acted as strategic advisor for several successful startups including Dynamic Signal and Appinions, helping them transition from growth to lucrative acquisition. David recently relocated from Chicago to San Antonio, a short drive away from Austin’s fast growing tech center. When he’s not making AI more human, he enjoys hiking with his Australian Shepherd mix, and quality time spent with family and friends.
Hosted By
Soul Machines webinar platform hosts Delivering Empathetic Customer Experiences in the Digital World
Soul Machines is a leader in the humanization of AI, creating autonomously animated Digital People that empower organizations to reimagine customer experiences in today’s digital worlds and the metaverse. Soul Machines is the only company with a patented Digital Brain and Autonomous Animation technology delivering the full capabilities and goodness of human and machine collaboration in a responsive, relatable and unprecedented way.