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What region do you represent?
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Asia Pacific
Europe, Middle East, Africa
Latin America
North America
Global
What is your preferred Wave to attend? Note that this selection does not lock you into this time, you are free to attend at any time that is convenient for you. (Select One)
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Wave 1: 9:00 AM - 2:30 PM (BST-London, England)
Wave 2: 9:00 AM - 2:30 PM (PT-California, USA)
Where did you hear about Xperience? Select one
Please select
Genesys Account Executive or another contact
Genesys email promotion
Genesys partner
Repeat participant
Social media
Genesys website or newsletter
Other
Genesys Account Executive/Contact first name
Genesys Account Executive/Contact last name
Are you a government employee?
If yes to above
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Federal & National
State & Local
What industry vertical best describes your company?
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Banking
Business Services
Capital Markets
Communications
Consumer Products
Defense & Intelligence
Education & Non-Profit
Energy & Utilities
Entertainment
Government
Insurance
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Payors
Providers
Retailers
Travel & Hospitality
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Other
What category best describes your function within your company? (Please pick one that applies the most)
Please select
Claims
Collections
Contact Center Management
Customer Experience
Customer Service
Ecommerce/Digital Channels
Executive
Finance
Human Resources
Influencer
Information Technology
IT Architecture
IT Infrastructure
IVR
Marketing
Operations / Process Management
Production Management
Purchasing
Sales
Other
Select the User Group you would be most interested in attending on Wednesday, June 8th. (Select one)
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Genesys Multicloud CX
Genesys Cloud CX
Genesys DX
Not sure at this time
Join us for the Genesys Customer Advocacy Program (GCAP) Social on Thursday, June 9th. (Select one)
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Count me in!
Not today, check with me later
Tell me more about GCAP
Which of the Genesys offers are you interested in learning about? (Select one)
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Genesys Cloud CX
Genesys DX
Genesys Multicloud CX
Latitude by Genesys
Pointillist by Genesys
Which of these topics would you like to learn more about during Xperience? (Select one)
Please select
Digital Messaging Channels (web messaging, social media messaging/apps, SMS, chat, email)
Workforce engagement (forecasting, scheduling, training, gaming, agent assistance, etc)
Call center software in the cloud
Artificial intelligence (to deliver self-service via chatbots, voicebots, predictive engagement)
Integration and third-party apps
Reporting and analytics
Self-Service and IVR
Roadmap
How do you stay informed about Genesys' offerings and upcoming events? (Select one)
Please select
My Customer Success Manager
My Account Executive
Email communication from Genesys
Genesys Customer Community (Knowledge Center, GCAP)
Genesys partner communication
Other
What is your top priority for the next 6-12 months? (Select one)
Please select
Moving contact center to the cloud
Improving omnichannel orchestration
Better engaging employees and agents
Adding digital channels
Implementing AI
Privacy and security
Preparing my business for future calamities
Moving the workforce back to the office, going remote, or hybrid
Other
How did you hear about Xperience?
Please select
I am in sales
Inside Source
Social media/co-worker
Genesys website
One Genesys Portal
Which Business Leader do you report to?
Please select
Tony Bates
Scott Cravotta
Olivier Jouve
Brian Swartz
John Hernandez
Eva Majercsik
Jim Rene
Arnaud Kraajivanger
ML Maco
Peter Graf
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