FTA Customer Experience Webinar Series

About This Series

The FTA Customer Experience Webinar Series will explore four topics to get any individual in your agency up to speed on the latest trends and information about customer/taxpayer experience. Join expert panelists from FTA member states for presentations that will leave you excited, energized, and ready to move your work forward!
Sessions in this Series
  • Tuesday, April 25 at 1:00pm ET
    Customer Experience: Developing a Customer Centric Approach to Tax Administration
  • Tuesday, May 9 at 1:00pm ET
    The Inbound Customer Experience
  • Tuesday, May 23 at 1:00pm ET
    Customer Education and Outbound Services to Enhance Customer Experience
  • Tuesday, June 6 at 1:00pm ET
    Ensuring the Best Possible Customer Experience Possible for an Increasingly Diverse Population

Register today for the full series!