Jochen is Senior Vice President IT for Customer & Enterprise Service at Siemens Healthineers, a global Leader for medical equipment and services with more than 50,000 employees and representation in over 70 countries. In more than 20 years with Siemens & Siemens Healthineers he held various IT & leadership positions in Germany as well as in Singapore. In his current position Jochen and his global team are driving the digital transformation of Siemens Healthineers´ global Customer Service. The organization is determined to be “Always On. Always in touch” with their customers. Customer Experience is the key focus to reach that target and that comes from smart orchestration and composition of modern digital technologies.