Art Borden is the Vice President, Underwriting Process and Technology - Product Services for Commercial Lines at CNA, Art and his team are responsible for driving transformation strategy and capability delivery across multiple areas. Art has a demonstrated record of success derived from more than twenty years of experience assisting organizations align their Underwriting, Claims and Sales strategies with underlying process and technology delivery. This includes pricing and workflow applications based on predictive analytic foundations, enterprise Guidewire Policy Center policy administration, Salesforce.com as well as supporting digital strategies. He also has a rich background of providing strategic inputs to enterprise Roadmaps.

Keywords for Art - Product Management, Policy Administration, User Experience (UX), Machine Learning / AI, Predictive Analytics, Data Scientist, Transformation, Innovation, Executive Leadership, Trusted Advisor, Insurance, Insuretech.

Prior to joining CNA, Art served in multiple roles as leader, manager, and individual contributor within other national carriers – Zurich North America, Liberty Mutual, Kemper and CIGNA Special Risk.

Art holds both an MBA in Finance from Wayne State University and a BA in Psychology with a concentration in Economics from Kalamazoo College. He has also completed additional work in Artificial Intelligence (MIT), Project Management (Northwestern) and Web Commerce (DePaul).