Maitane Arozena
DIrector of Global Legal Operations & Technology at Citi
Maitane has been with Citi for 22 years and currently heads up the Operations and Technology group for Global Legal Solutions. Prior to joining Legal, she managed the Global Payment Operations for Citi’s Shared Services and before then she was the Product Specialist and Service Delivery Manager for the Offshore Banking group.
In her current role, Maitane is responsible for working across regions, segments and other critical functions to enable the efficient and effective delivery of legal services and technology platforms across Citi globally. She has direct responsibility and management of the Legal Technology priorities, overall roadmap, on-going book of work as well as resources and budget allocation.
She serves as the primary stakeholder to the Global Functions Technology (GFT) organization and other enterprise partners (TPM, ESC, etc.) and vendors. She runs a lean project team that provides: project management, requirements gathering, business analysis, UAT, implementation, and end user support for all Legal systems and (as needed) on key, Legal cross functional, regulatory, simplification and client experience initiatives. Maitane heads the Legal data governance, optimization and visualization strategy and is also responsible for the end to end Operations and Service delivery functions and the Third Party Management function for Legal.
Maitane has an MBA from the Mondragon Unibertsitatea in the Basque Country and a B.S. in Marketing from USF. She enjoys spending her free time with her family playing volleyball, cooking and cheering her kids while competing in their sports of choice.
Over the past 25 years, Maitane has lived and worked in Venezuela, the U.S. and the Basque Country. She currently lives in Tampa Bay with her husband, two children and their dog Bianca.
Join the Session:
Journey to Legal Ops Maturity – See full agenda for details.
Tuesday, November 10th at 4:15pm PST
In her current role, Maitane is responsible for working across regions, segments and other critical functions to enable the efficient and effective delivery of legal services and technology platforms across Citi globally. She has direct responsibility and management of the Legal Technology priorities, overall roadmap, on-going book of work as well as resources and budget allocation.
She serves as the primary stakeholder to the Global Functions Technology (GFT) organization and other enterprise partners (TPM, ESC, etc.) and vendors. She runs a lean project team that provides: project management, requirements gathering, business analysis, UAT, implementation, and end user support for all Legal systems and (as needed) on key, Legal cross functional, regulatory, simplification and client experience initiatives. Maitane heads the Legal data governance, optimization and visualization strategy and is also responsible for the end to end Operations and Service delivery functions and the Third Party Management function for Legal.
Maitane has an MBA from the Mondragon Unibertsitatea in the Basque Country and a B.S. in Marketing from USF. She enjoys spending her free time with her family playing volleyball, cooking and cheering her kids while competing in their sports of choice.
Over the past 25 years, Maitane has lived and worked in Venezuela, the U.S. and the Basque Country. She currently lives in Tampa Bay with her husband, two children and their dog Bianca.
Join the Session:
Journey to Legal Ops Maturity – See full agenda for details.
Tuesday, November 10th at 4:15pm PST