Kimlan Do is the Senior Director for Product Management in the Open Platform group on Genesys Engage. Kimlan is the product owner for Genesys Workspace Agent Desktop and a subject matter expert for Genesys Engage cloud private edition. She has also been product owner for many of the integrated solutions in Engage, like CRM and Workforce Management Adapters. Bringing 15+ years of experience in contact center applications has empowered her with the knowledge to understand all the different aspects of contact center software and operations. She is based in Genesys global headquarters in Daly City, California.