Jay Gamez is a Senior Principal Solution Consultant for Genesys. Jay has been with Genesys for over 15 years and has held various roles in the contact center industry since the mid 1990's. Jay enjoys working with organizations to create exceptional customer experiences and is a Genesys Cloud Certified Professional. Jay is married and has two children and resides in Toronto, Ontario. In his spare time, he enjoys fly fishing and can be found in his favorite local river.