A talk by Scott Horowitz, Puja Rios, Naomi Rozenfeld & Mike Zinne. Everyone knows that the customer should be at the center of everything that you do, but why is it so important?

It's all about learning the customer's needs and wants in order to create the ultimate experience for them. Doing this, however, is certainly a task that is easier said than done.

That’s why this panel will be exploring what processes you can put in place to keep the customer at the forefront of everything you do.