Most days we find ourselves navigating challenging conversations in both our professional and personal lives. You may be interacting with an employee who is performing below expectations, avoiding that tough talk with a peer, or dealing with a variety of other topics. We often tolerate rather than tackle these situations or go in without getting a positive outcome. Sometimes the conversation seems to “go just fine” but we don’t see any real change that comes out of it. This workshop will provide an interactive learning experience with a practical five-step model and time to apply it, so that you can raise your competence and confidence when engaging others in difficult conversations, and enhance the quality of your relationships!