A talk by Becky Flint. Is product ops a force for good or bad when developing a product-led organization? There is good and bad in every function, not just product. As it turns out, product ops can help not only product managers but also product leaders to make decisions at all levels of the business through a shared process, using relevant data. But it’s not always this simple.

From working with leading product operations teams every day at Dragonboat and her 20+ years of experience as a product professional, Becky Flint will explain why the role of product ops is often misunderstood and uncover what it is and isn’t, once and for all. She’ll also share how to distinguish between the good and the bad (it’s all about measuring outcomes with the right KPIs), pitfalls to avoid, and tips to scale product ops effectively.