Success of the support team is critical to the growth and sustainability of any WISP business. Not only does the support team interact with the customers daily, but their efficiency and effectiveness has a direct impact on a WISP’s bottom line.

Poor network management, or the inability to access platforms that can provide granular subscriber insights, can be detrimental to a WISP’s long term success. While many WISPs prefer to keep support teams in-house, there are numerous others who outsource this to professional WISP call center organizations like Arden Alliance Management.

When the L1 and L2 support staff at WISP support companies like Arden get a powerful tool like Preseem—with its at-a-glance view of the subscriber’s Quality of Experience (QoE)—the following occurs:

- Support gets real-time information to help troubleshoot customer issues in a fast and accurate manner
- Support teams can immediately identify if problems are customer-specific or related to access point, towers or network-wide degradation
- WISP owners save time on support calls, reduce support costs and improve profitability

Don’t miss out on this upcoming webinar where power users from Arden Alliance Management share how Preseem can enable your WISP business to lower support costs while ensuring happy customer experience!