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Key Retail Metrics

Wed, Mar 17, 2021 · 2:00 PM · Eastern Time (US & Canada)
About This Webinar

High-performance retailers regularly review their key retail metrics to unlock new potential for their businesses. Are you using these metrics to improve your store operations?

In this webinar, sponsored by Epicor, join NHPA's Dan Tratensek and The Farnsworth Group's Jim Robisch to learn how to evaluate (and boost) the success of your business through key retail metrics.

What You'll Learn:
-Discover the four metrics retailers are tracking to streamline their operations.
-Gain insight from Epicor on how you can use your POS system to gather data and better understand these metrics.
-Explore new ways you can raise your key retail metrics.

4 Metrics We Will Cover:
Conversion Rate
Conversion rate offers a direct view into customer engagement. A relatively simple metric, conversion rate can be analyzed daily, monthly, quarterly or annually to determine the success of short- and long-term projects and promotions.

Occupancy Costs
Occupancy costs reflect the day-to-day reality of doing business out of your current location. This key retail metric represents a sliding scale: What you give up in one area of occupancy costs, you may have to repay elsewhere.

Employee Productivity
There are many ways to measure employee productivity; each formula allows you to see how your staff is performing over a given period of time. Insight into employee productivity allows you to solidify your scheduling and ensures you meet customers’ home improvement needs.

Marketing & Loyalty Program Engagement
Evaluating how effectively your marketing and loyalty programs engage your customer base is crucial for modern home improvement success. Beyond enticing customers to shop your store in person or online, these tools also deliver powerful customer data to guide your business.

Who can view: Everyone
Webinar Price: Free
Featured Presenters
Webinar hosting presenter
COO & Publisher
In his position as executive editor of Hardware Retailing, Tratensek has the opportunity to visit with independent retailers of all types and sizes and shape the editorial direction of the magazine to meet the needs of the independent retailing market. In addition to his role on Hardware Retailing, he also oversees NRHA’s other publishing projects, which include a range of special interest publications, contract publishing titles, online content and more. Prior to his current position, Tratensek worked as an editor and reporter for Hardware Retailing and has been involved in business journalism and news reporting for the past two decades.
Webinar hosting presenter
Senior Partner, The Farnsworth Group
Jim Robisch is senior partner of The Farnsworth Group, a market research and strategy consulting firm that specializes in the hardware, home improvement and building supply markets. Robisch directs all retailer and wholesale service activities for the firm, including customer intelligence, brand positioning, advertising, market expansion, customer satisfaction, consumer research, contractor satisfaction, market image, growth and strategic planning.
Webinar hosting presenter
Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution and retail organizations. More than 45 years of experience with its customers’ unique business processes and operational requirements is built into every solution―in the cloud or on premises.
Hosted By
N.A. Hardware & Paint Association  webinar platform hosts Key Retail Metrics
The North American Hardware & Paint Association's mission is to help independent home improvement and paint and decorating retailers, regardless of affiliations, become better and more profitable retailers.
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