The FCA’s proposed motor finance redress scheme represents one of the most significant regulatory interventions the sector has faced in recent years, with lenders at the centre of delivery, risk and accountability.

Rather than revisiting legal theory, this workshop focuses on execution: how lenders can prepare their systems, teams and controls to deliver redress at scale, mitigate financial and reputational risk and demonstrate regulatory compliance.

This session will cover:

• Overview of lender responsibilities for administering redress under the FCA scheme
• Which historic agreements lenders must review and how to identify in‑scope cases
• Applying FCA presumptions on commission disclosure and unfair relationships
• Redress calculation approaches and compensatory interest considerations
• Operational readiness: data, governance, resourcing and third‑party reliance
• The challenges created by data decay from legacy data and how to resolve
• The heightened fraud and identity verification risks posed by remediation and how to mitigate
• Customer communications, complaints handling and interaction with CMCs
• Key milestones, regulatory expectations and supervisory risk for lenders

This session will equip lender attendees with a clear understanding of how to manage new FCA requirements, where the biggest risks lie and what actions need to be prioritised.