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About This Webinar
From 31 July 2024, the FCA's Consumer Duty sets higher standards for consumer protection and extends to include closed books, creating new data challenges in delivering good customer outcomes.

Under the rules, firms need to demonstrate that products and services are fit for purpose, that they offer good value for money, that consumers truly understand them – and that they are given the necessary support.

How is your business set up to deal with the more stringent rules? Are you confident that you understand the needs of all of your customers, not just those with whom you are in regular contact?

LexisNexis Risk Solutions is joining forces with consumer vulnerability specialist MorganAsh, to shine a light on ways to enable wider engagement across your full customer base.
Agenda
  • How the Consumer Duty regulations are extending and what this means for your business
  • The role of data in supporting Consumer Duty – and how you can manage your vulnerable customers
  • What support is available for reconnecting with dormant and inactive customers
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Katarina Pranjic (Moderator)
Head of Regulation & Policy | LexisNexis® Risk Solutions
Katarina is a subject matter expert in financial crime compliance. In her role Katarina is responsible for working with strategic customers and partners, industry analysts, press and regulators representing LexisNexis Risk Solutions in the market.

She regularly assists on various strategic initiatives across UK and Ireland. She joined LexisNexis Risk Solutions from PwC Croatia, where she worked as a Risk & Compliance Manager in the Financial Crime Compliance / Risk Management areas. Katarina is CAMS-certified and has more than ten years of experience in corporate risk management and financial crime compliance.
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Andrew Gething
Founder & Managing Director | MorganAsh
Andrew is the founder and managing director of MorganAsh. Andrew, a recognised consumer vulnerability specialist and champion, is the driving force behind the award-winning consumer vulnerability management tool, MARS – adopted in the financial services, credit and utilities sectors.
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Alan Clay
Director of Strategy, Customer Data Solutions | LexisNexis Risk Solutions
Alan has wide experience of implementing systems including data capture and verification at the point of registration / authentication, through combining data sources across different systems to create a single customer view, to tracing customers with whom organisations have lost contact.
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