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Achieving end-to-end, citizen centric digital services: Where to now?

September 22, 2020 at 12:30:00 PM · Sydney
About This Webinar

Maximising the public sector’s delivery of social value through enhanced citizen services is the key outcome for the digitisation of citizen services. The impacts of COVID-19 on the work of the public sector have been disruptive and significant at a personal and organizational level.

Hear Jonathan Thorpe from the Digital Transformation Agency and Jacky Hodges from the Australian Bureau of Statistics share their candid views on the paths their agencies will take in their digital transformation journey towards achieving their end-to-end citizen-centric digital goals in an uncertain COVID-19 environment.

Find out:

  • If COVID-19 is accelerating or decelerating the work being done on digital transformation

  • How agencies approach allocation of digital priorities in a resource-constrained environment

  • Their views on effective collaboration where delivery responsibilities traverse different agencies and more than one level of government

  • All this and more in our forum.

    The panel discussion will be moderated by Intermedium’s Principal Analyst and ex-Senior Executive Service officer, Judy Hurditch, who has had an extensive public sector career at both the Federal and NSW level before founding Intermedium.

    This webinar is free to attend and open exclusively to members of the Australian public sector workforce.

    Post-event, we will send you the 10 key takeaways of the panel discussions as learnings from the forum.

    Opt in to our marketing communications to receive news and updates on events and program relating to the Australian public sector.

    Who can view: Everyone
    Webinar Price: Free
    Featured Presenters
    Webinar hosting presenter
    Acting General Manager for Digital Identity and myGov, Digital Delivery & Corporate Division, Digital Transformation Agency (DTA)
    Head of Digital Identity and myGov at the Digital Transformation Agency (DTA). Responsible for the GovPass program.

    I’m incredibly passionate about Customer Experience (CX), love digital and quite clear about the need to radically improve Government services.
    Webinar hosting presenter Jacky H
    General Manager Enterprise Strategies & Communications Division and Chief Risk Officer, ABS
    Jacky Hodges leads the Enterprise Strategy & Communications Division at the Australian Bureau of Statistics and holds the positions of Chief Risk Officer and Chief Privacy Officer. The Division provides a range of enabling functions including leadership in: Customer Experience; Communications; Policy and Legislation; Management of Enterprise Risk and Privacy; and a number of Corporate Planning and Strategy functions.

    Jacky has over 20 years experience working across a range of program areas including Census, engagement with State Government agencies and across the breadth of Economic Surveys. More recently, Jacky led the final year of the five-year ABS Statistical Business Transformation Program (SBTP), which set the ABS up for the next period of growth. Jacky has also held the position of General Manager of the Industry Statistics Division, leading the production of statistical information across a range of sectors including Main Economic Indicators.

    Jacky holds an Applied Science degree (Honours) from the University of New South Wales and post graduate qualifications in Statistics (Victoria University). Prior to joining the ABS, Jacky worked in marketing for Pacific Brands. In 2012, Jacky was named as one of the 100 Women of Influence in the Westpac/Australian Financial Review Women of Influence Awards.
    Webinar hosting presenter Martyn B
    Regional Director, Government, Dynatrace Australia and New Zealand
    Martyn is a born and bred Canberran with over 30 years of experience within the Information Technology industry. Martyn’s IT experience has been primarily Government focused working across almost every Government Portfolio with a 16 year Defence and Security focus. Martyn supports his customers with a range of experience in Service Delivery and Sales Management of complex IT projects and solutions across Government and prides himself on putting his customers at the centre of his business relationship with the Government agencies that he works with.
    Webinar hosting presenter Judy H
    Intermedium Principal Analyst
    Judy founded Intermedium in 2004 as a specialist researcher of Australian public sector user of ICT.

    As an independent industry analyst, she has an extensive understanding of key technology and digitisation issues facing senior government decision makers.

    She was a Deputy Commissioner of Taxation when she left the Australian Public Service and was responsible for a range of major ICT-dependant program reforms, including the implementation of the Tax File Number System.

    She has an MBA from the Australian Graduate School of Management.
    Hosted By
    Intermedium webinar platform hosts Achieving end-to-end, citizen centric digital services: Where to now?
    Intermedium is an Australian public sector specialist researcher with over 16 years of experience in bridging the public and private sector ICT markets. Our expertise allows us to develop deep insights on the agencies and provide sound forecasts on market growth and trends to our clients.