Mobility, Claims and the Need for Speed

The mobility scene has seen waves of change. 2020 saw people either staying at home or taking their bikes out of the shed to get some much needed exercise during lockdown periods around the world. As more people started to use alternative means of transport, insurtechs offering bespoke solutions started to gain significant traction in the market, contributing to overall rises in digital claims tools. But this wasn’t only seen in insurtechs. One car insurer claimed that 84% of customers who had filed a claim had used some form of digital tool at one point or another during the claims process. Customers are starting to embrace digital insurance technology.

While various technologies can streamline your processes, getting a claim wrong is still a massive driver of customer churn. We’ll be hearing from some mobility tech experts who will show you how to create a claims process that leaves your customers giving rave reviews rather than searching for the next carrier.