In entertainment media, Netflix has built an average customer retention of 7 years from the seamless distribution of quality content - can the same principle apply to insurance? As insurance reckons with unprecedented digital disruption, we are seeing the insurer-consumer relationship turned on its head.
In this webinar, we’ll tackle the emerging question of how an insurer can develop customer loyalty through enhanced digital experiences. In an industry that has often taken its customers for granted, how can insurance be made to feel like an essential product?
Agenda
How far are insurers achieving seamless digital experiences?
What are the current pain points in customer experience?
How can carriers make insurance feel like a product?
Insurtech Insights is a global ecosystem aiming to connect industry leaders and decision makers with innovative startups who are challenging the insurance market, in order to create mutual business opportunities and accelerate growth.
Passionate about insurance, James York is the founder of Worry+Peace an insurtech determined to usher in a new door way into the world of insurance — advocating for an honest, transparent and accessible marketplace. He is also a founding member...
Pierangelo Campopiano has been CEO of Switzerland's leading digital insurance brand since April 2018. Before taking over responsibility for Smile, Pierangelo spent 13 years working for Zurich Insurance in several leading position, in Switzerland...
Matt Kenyon is a content producer and moderator at Insurtech Insights. Since 2018, Insurtech Insights has been building an industry leading insurance network - community driven and highly curated, we connect insurance professionals with the best...