Learn how customer experience can drive your marketing strategy
Customer Experience is overtaking price and product as the key brand differentiator in the post pandemic economy.
That is why having a Customer Experience program is essential for every business, and the success of your Marketing Strategy depends on it.
In this free Masterclass you will learn ‘How CX can 3X your Business’, Customer Experience expert Sheilah Hogan shares 5 actions every Business owner & Marketing leader must take to attract & retain Today’s consumers.
Over 60 minutes she will walk you through:
What is Customer Experience
How CX drives profits
Where to start
WHY ATTEND?
Most companies are unfamiliar with what good Customer Experience looks like, and how to measure its success. The main thing is to START.
Sheilah will share some best practices from her recent 10+ years developing CX Strategy and Cadence programs for global brands between the US & AU.
You'll receive plenty of inspiration through compelling case studies from Amazon, Vimeo and more, along with 3 user friendly Templates to get you set up for success.
- What is Customer Experience
- How CX drives profits
- Where to start
Her extensive experience and passions include working with business leaders who want to see their businesses consistently run better & grow faster.
Over the past 10 years, Sheilah has run consulting agencies delivering Customer Experience Strategy & Insights to Australia’s leading enterprise and global brands, including Nestle, Dulux, Allianz, Aldi, Westpac, Sydney Airport, eHealth and more.
Sheilah has become a trusted advisory in this space helping companies keep and attract more customers with a Customer Centric culture - in turn increasing revenue and profits.
Sheilah is a trusted mentor with Rare Birds
