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Don’t Touch! Touchless Interactions in the Post-COVID World

About This Webinar

Less than nine months ago, the deployment of touchscreens was accelerating. Everywhere you visited or shopped, there were new self-service touchscreen devices to help you find directions or product information, order services, or dispense food and drink. However, one of the fallouts of the COVID-19 pandemic is that consumers are now resistant to touch these public devices.

To continue providing customer self-service, the user interaction with these devices must offer a safe, touchless alternative. Voice is an obvious option, but it is problematic in noisy, public environments. Consequently, many companies are employing multiple strategies in addition to touch and voice, including facial recognition, gestures, sensors (e.g. thermal cameras and RFID readers), and innovative companion apps that use a consumer’s own smartphone as the touchscreen for a public device.

In this webinar we’ll discuss use cases as well as strengths and weaknesses for these alternative measures, including:

• Voice interaction
• Gestural interfaces
• Facial recognition
• Sensor-based and RFID technologies
• Companion apps

Who can view:
Webinar Price: Free
Featured Presenters
Webinar hosting presenter
Mark Hatch joined ICS in 1995 as VP of Marketing and today manages the Qt business, both products and consulting services, at ICS. He has over 30 years experience in the development and business aspects of software development tools. Previously, Mark was VP of Marketing for a networking middleware company as well as Manager of Software Marketing for Apollo Computers. In this latter position, he played a key role in the formation of a number of industry groups including the X Consortium and the Open Software Foundation. Mark has a Masters in Electrical Engineering and Computer Science from the University of California, Berkeley. He also has a Masters of Business Administration from Boston University.
Webinar hosting presenter
Director of User Experience, Advanced Kiosks
Jeff is the Director of User Experience at Advanced Kiosks. He has engineering degrees from Worcester Polytechnic Institute, where he is currently an adjunct professor teaching courses in user experience (UX) design topics. As a former software engineer, he’s an expert at bridging the gap between design and development. Jeff loves living and working in New Hampshire, enjoying the lakes, mountains and thriving tech culture.
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