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About This Webinar
Every pet loss inquiry is an opportunity to provide comfort, build trust, and create a meaningful connection. This webinar will explore practical strategies for communicating with grieving pet families across phone, text, web, and other digital channels. Learn how compassionate conversations, thoughtful questions, and clear presentation of services can help you move beyond simply quoting a price, strengthen the family experience, and turn more inquiries into families served.
When:
Thursday, November 19, 2026 · 2:00 p.m. · Eastern Time (US & Canada)
Duration: 1 hour
Language:
English
Who can attend? Everyone
Dial-in available?
(listen only): No
Featured Presenters
Vice President | Parsell Funeral Homes & Crematorium, Parsell Pet Crematorium
Andrew Parsell is Vice President of Parsell Funeral Homes & Crematorium and Parsell Pet Crematorium, serving families across Delaware. He is past President of the Delaware Funeral Directors Association, serves on the Certification Committee for the Pet Loss Professionals Alliance, and is Secretary of the Delaware State Board of Funeral Services.
Training Expert | Dead Ringers
Nicki Wiedeman brings 34 years of experience in the deathcare profession, including the past eight years with Dead Ringers. Her expertise spans preneed insurance sales, customer service, call center management, sales training, and strategic business consulting. She is passionate about helping deathcare professionals strengthen their phone skills and create meaningful connections with families from the very first call.
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