The November PLPA Webinar “Is Bad Phone Etiquette Killing Our Business?” featuring speaker Nicki Wiedeman will reveal the reasons why poor phone manners can lead to less business. In this webinar, attendees will:

• Listen to some real cringeworthy calls (you gotta hear it to believe it!)
• Realize that you don’t know what you don’t know
• Go back to the basics (and why that can be scary)

Join us on November 8 at 2 pm ET!