During this insightful presentation, Phil will share his thoughts on the importance of creating intentional and meaningful connections during the Pre-Need and At-Need Marketing process. Attendees will be given the tools for creating relationships and learn that this can be what makes or breaks a successful and lasting connection with clients. A deathcare professional for over 20 years, Phil feels that customer service is a big part of his experience and has had a variety of experiences in Pre-Arranged and Immediate Need Funeral and Cemetery Services including burial and cremation services.