The typical funeral home in the United States is owned and/or operated by an individual of the Baby Boomer or early Generation X age range. The up-and-coming Millennial generation, which will soon become the successors in these businesses, act and operate very differently. Nevertheless, they are changing how businesses operate and carving new paths in almost every industry, including deathcare. Nowadays, it’s rare to have a conversation with funeral home owners without them bringing up how difficult it is “working with Millennials”. This session will help you understand why Millennials are so different than previous generations , provide ideas on how to motivate these employees, and prove how big of an asset they can be to the business.