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Conduct – The Evolving Landscape

Wed, Mar 31, 2021 · 9:00 AM · London
About This Webinar

In the aftermath of Covid-19, what are the main conduct considerations in financial services and how do we need to evolve to meet these new challenges? 



  • Does the new work from home environment pose new conduct risks in areas of market abuse and information security? 

  • What are the longer-term impacts of Covid-19 on retail customers and how do we ensure customer treatment policies in respect of vulnerable customers, complaints handling, and forbearance are appropriately discharged? 

  • Will government schemes to support SME customers result in increased default rates and how does the industry ensure fair treatment of SME customers as the world starts to go back out again? 

  • What is the conduct risk impact on the increased level of e-commerce, online banking, and cashless payments since Covid-19? 

  • How do we appropriately oversee the large increase in the use of automation and artificial intelligence technologies? 

  • How do our conduct policies and approaches need to evolve with the dramatic increase in the use of digital currencies? 



Who can view: Everyone
Webinar Price: Free
Featured Presenters
Webinar hosting presenter
AI and Risk Expert
Janet Adams is a long-term enthusiast in artificial intelligence and recently completed a Master’s degree in AI at the University of Essex.
A disruptive tech advocate with over two decades of experience in banking risk and technology, Janet is an independent consultant and Fintech partner with a number of advisory board roles.

Janet’s experience extends across commercial and investment banking, and her resume includes the likes of HSBC, RBS and Barclays. Combining her published MSc dissertation on Explainability and Accountability of AI, with her special brand of technology, risk and conduct expertise, Janet has established herself as a thought leader in AI ethics and risk management in banking. Janet is committed to the principles of inclusivity and strongly believes that the AI revolution will play a significant role in furthering the work of strengthening diversity.
Webinar hosting presenter
Head of Compliance, HSBC Bank Armenia CJSC
Yeva has been employed in financial industry for over 15 years, of which about 14 years with HSBC. She occupied business management / COO roles in commercial banking in HSBC Bank Armenia for 7 years, has worked for the regional executive management office in London headquarters for 2.5 years, and has been member of country executive committee in HSBC Bank Armenia since 2016 as head of regulatory compliance, and afterwards, as Chief Compliance Officer and MLRO (accountable for financial crime compliance and regulatory compliance).

During her secondment to London headquarters, she has been driving various workstreams related to embedding Conduct Programme in HSBC Group headquarters in 2014-2016, and further supported the country implementation programme in her capacity of country head of regulatory compliance since 2016.

Yeva graduated from Yerevan State Economics University in 2014 majoring in finance and banking, she holds a Ph.D. in Finance (2007), is a CFA charterholder (2012), holds ICA International Diploma on Governance, Risk and Compliance (2019) and is en-route of completing her post-graduate Diploma in Financial Crime Compliance with ICA this year.

Yeva is married and has a daughter.
Webinar hosting presenter
Head of Compliance, Telefónica UK Limited
Lance is the Head of Compliance at O2 (Telefonica UK) and has recently become a Fellow of the International Compliance Association.

Lance has over twenty five years financial leadership experience at both O2 and previously at Barclays Bank where he was a Director in the Retail Banking Division.

Having held leadership roles in both frontline and compliance teams Lance offers a unique insight on developing ethical performance cultures and practical steps in building effective compliance frameworks
Webinar hosting presenter
Practitioner and CEO, PX Partners
Tanushree Dabral is the co-founder and CEO of PX Partners, a practitioner-led governance, risk & compliance (GRC) advisory firm based in Sydney, Australia. With over two decades of working in Australia, Asia and North America, Tanushree has provided pragmatic support across firms, from the trading room to the Boardroom. She has deep expertise helping financial services firms navigate complex compliance and conduct issues and designing frameworks to support informed risk taking. Tanushree is a passionate believer that compliance should never compete with customer experience and believes that customer-centric outcomes require the right people supported by the right technology.
Webinar hosting presenter
Head of Risk and Compliance, Landbay
Elle is the Head of Risk and Compliance at Landbay. She has worked in both the traditional banking arena with firms including HSBC and TSB in global and regional roles and more recently in the FinTech challenger space in Risk & Compliance roles with ClearBank and Revolut.
Having held leadership roles in both business risk and controls functions, alongside building and leading compliance functions, Elle has developed a passion for instilling conduct and good risk and compliance cultures at the heart of her approach and how we can better use data to make decisions, manage risk and drive scale in a hypergrowth FinTech environment.
Webinar hosting presenter International Compliance Association
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