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What defines a great retail digital customer service experience?

About This Webinar

In this session, we'll review the results of a CS benchmarking study of 102 retailers across 110 attributes alongside a framework that combines shopper and executive insights with experience audits. Learn the impact of specific digital capabilities on the performance metrics that matter most.

Who can view: People who registered for the webinar only
Webinar Price: Free
Featured Presenters
Webinar hosting presenter
Global Retail Marketing Director, Genesys
Marketing leader who helps businesses differentiate and connect through unique GTM strategy and messaging. She brings experience in industry marketing for SW companies, as well as experience in retail customer care, ecommerce fulfillment, order management, payments, and fraud management solutions.
Webinar hosting presenter
Head of Industry Strategy - Retail Sector, Genesys
Creating a frictionless shopping experience through understanding what are the friction points that matter and finding solutions to orchestrate a seamless experience. Reach out to discuss the future of retail.
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Genesys Xperience webinar platform hosts What defines a great retail digital customer service experience?
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